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Sticky: Questions & Answers
2 years ago  ::  Mar 18, 2013 - 10:07PM #151
Iolanthe
Posts: 39

I'm having problems logging on too (that little red triangle keeps coming up) Our virus checker on this ancient PC is Java, we have Norton on our new laptop - it's happening on both Frown 


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2 years ago  ::  May 21, 2013 - 1:29PM #152
Stardove
Posts: 16,268

Once again Community Manager, Merope has reported to IT some issues with some members currently getting virus notices.  We believe these are coming from an ad.  Also if you have good virus protection it will stop any attack.  It seems like Internet Explorer is more likely to pick up on these attacks. 


Please message to the Community, if you are alerted to an attack at site giving any information you can provide.  The last time this happen IT was able to find the source.


See my signature line for link to Community.  Star

Beliefnet Community Wide Moderator ~ Peace Love Stardove
Problems? Send a message to Beliefnet_community

Once you replace negative thoughts with positive ones, you'll start having positive results. ~ Willie Nelson

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1 year ago  ::  Jan 16, 2014 - 1:22PM #153
Stardove
Posts: 16,268

When using the quote function please do not change a member's quote.  Don't change the color, don't bold, don't underscore, etc. 


It is easy to break up a quote and post in between the different points.  Members do this all the time.  It only takes a few more seconds of time and better to understand who posted what.


Here is how to break up a quote:


[quote]after the coding the quote goes here then use coding to end the quote[/quote]

Beliefnet Community Wide Moderator ~ Peace Love Stardove
Problems? Send a message to Beliefnet_community

Once you replace negative thoughts with positive ones, you'll start having positive results. ~ Willie Nelson

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12 months ago  ::  Apr 05, 2014 - 12:15AM #154
Merope
Posts: 11,823

Hi, everyone -


IT is working on the log-in / log-out issue.  For each member who is having log-out issues, IT needs to know the following:  Please post your answer to this thread or send an email to the Beliefnet_community profile.


Which of these scenarios best explains when you are experiencing the log-out issue:


1.   You log into the site and are moving around the Community as usual. While you are still moving around community, all of a sudden you are no longer logged in and have to go through the log-in process again.


2.   You log into the site and are moving around the Community. You then leave the Community for a while, either away from the computer or simply to another website. When you return to the Community you find that you are no longer logged in and have to go through the log-in process again.


3.   When you realized you have been logged out of the Community, if you go to www.beliefnet.com/, does it still show you as logged out in the upper right hand corner or are you logged in on that site?


4.   When you realize you are no longer logged in (such as attempting to post something), do you see a “Log Out” or “Log In” link in the upper right hand corner of the site?


 


Hopefully with some of these details we can get a better sense of where the problem actually resides (log-in setup, log-in detection, etc).


Thanks!

Merope | Beliefnet Community Manager
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10 months ago  ::  May 31, 2014 - 3:58PM #155
Merope
Posts: 11,823

Some of us are encountering log-in issues this morning.  While IT is working on the issue, here are 2 alternative ways that you or your members can log in:


1.  Go to the profile page of any member except yourself.  Once there, click on Send a Message in the blue column on the left-hand side and a log-in screen will pop up.  Log in.  If you’re successful, an empty message screen will come up and you’ll show as logged in at the top right of the page.


2.  Go to any post – by any member other than you – on any thread and click on the head icon under the member's avatar.  When the drop-down menu opens up, click on Send a Private Message to … and a log-in screen will pop up.  Same drill as above:  If you’re successful, an empty message screen will come up and you’ll show as logged in at the top right of the page.


When IT lets us know the issue is fixed, we'll let you know.

Merope | Beliefnet Community Manager
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10 months ago  ::  Jun 02, 2014 - 9:33PM #156
Merope
Posts: 11,823

Heads up that this issue was resolved this morning.  Thanks so much for your patience.

Merope | Beliefnet Community Manager
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3 months ago  ::  Dec 20, 2014 - 4:39PM #157
Stardove
Posts: 16,268

Has your email account to sign in changed?  If so you can change you email address once you have signed in.  Please follow the instructions:

 1) Click on My Profile (located next to "Welcome [your username]") at the upper right hand of any page on Beliefnet. Doing so will get you to your profile.

2) Once at your profile, click on Profile in the blue column on the left side of the page. Doing so will open up a drop-down box with a number of selections.

3) From that drop-down box, click on Account. Doing so may or may not take you to a page where you must log in, even though you are already logged in. If you are taken to that page, please log in with the email address currently associated with your Beliefnet account.

4) Once you have logged in - or if the system skips that step for you - you will be taken to a page entitled Manage Your Beliefnet Account. In the box on that page entitled "Your Email Address," please delete the email address that appears in that box and type in your new email address. (You do not need to change your password.)
 
5) Once you have entered your new email address, scroll down to the bottom of the page and click on the orange Submit button to complete the process. You will probably be taken to a page or receive a message at the top of the page you're on saying that you've updated your account successfully (or words to that effect).

And you're done. The next time you log in to Beliefnet, log in with that new email address.

Beliefnet Community Wide Moderator ~ Peace Love Stardove
Problems? Send a message to Beliefnet_community

Once you replace negative thoughts with positive ones, you'll start having positive results. ~ Willie Nelson

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