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Flag Girlchristian May 3, 2012 8:44 AM EDT
www.click2houston.com/news/Family-says-r...


Jasmine Marks said she was trying to enjoy dinner recently with several friends at La Fisherman, located at 1935 Highway 6 South. She said the service was less than stellar; the wait staff was rude, their drinks didn't get refilled and they didn't receive their entire order.


When the bill came, Marks said there was a problem. The restaurant added an automatic 17 percent gratuity because their party had more than five people in it, but Marks didn't feel like the staff earned the full tip so she asked to speak to a manager.


The gratuity policy was clearly marked on the restaurant's menus. But Marks said when they questioned it the workers wouldn't let her or her friends leave; she claims they locked the door and called the police.

While as someone that has waited tables, I completely understand the automatic gratuity policy on larger policies, I don't agree with the fact that tip is part of the bill and refusing to pay a tip or a 17% tip is the same as refusing to pay one's bill. Every restaurant I ever worked at had the automatic tip policy, but would remove the tip if the patron felt the waitstaff did a poor job. As a waitress, I certainly didn't expect a good tip if I knew my service, for whatever reason, was bad. Thoughts?

Flag rocketjsquirell May 3, 2012 10:23 AM EDT

The tip (To Insure Prompt Service) is voluntary and is not part of the bill. Customs about tipping change from place to place but no one should ever be forced to pay a tip. Just so you know, we here in the Philaadelphia metro area have the highest average tip percentage (@ 20%) in the country. I do not know if we get the best service  in the country. Most people pay the full tip (when the service is ok or better) but leave less or nothing when the service is poor or worse.  

Flag arielg May 3, 2012 10:39 AM EDT

Tipping is an extra to reward  specially good service.  That is the idea. Bringing the food or going through the movements is included in the price.


Automatic tipping is absurd.  If it is going to be automatic, it should be included in the  prices.


In many European and South American countries they  add it automatically and now the custom is to leave a small extra amount on top of that anyway. (That is the real tip) 


Automatic tipping  is a distortion of a concept.  Owners  use it to pay the waiters less than they should.


 


 

Flag mytmouse57 May 3, 2012 11:14 AM EDT

Whatever happened to just making people do the dishes if they didn't pay/tip?

Flag Cesmom May 3, 2012 11:56 AM EDT

How completely ridiculous!  I have waitressed before.  I know that most restaurants will automatically add gratuity to parties of 8 or more.  But I have never heard of a restaurant who wouldn't drop the tip and go out of their way to appease a customer who was unhappy with their service.  This place obviously knows nothing of customer service and won't be in business for long, I'm sure.

Flag Fodaoson May 3, 2012 12:23 PM EDT

May 3, 2012 -- 8:44AM, Girlchristian wrote:

www.click2houston.com/news/Family-says-r...


Jasmine Marks said she was trying to enjoy dinner recently with several friends at La Fisherman, located at 1935 Highway 6 South. She said the service was less than stellar; the wait staff was rude, their drinks didn't get refilled and they didn't receive their entire order.


When the bill came, Marks said there was a problem. The restaurant added an automatic 17 percent gratuity because their party had more than five people in it, but Marks didn't feel like the staff earned the full tip so she asked to speak to a manager.


The gratuity policy was clearly marked on the restaurant's menus. But Marks said when they questioned it the workers wouldn't let her or her friends leave; she claims they locked the door and called the police.

While as someone that has waited tables, I completely understand the automatic gratuity policy on larger policies, I don't agree with the fact that tip is part of the bill and refusing to pay a tip or a 17% tip is the same as refusing to pay one's bill. Every restaurant I ever worked at had the automatic tip policy, but would remove the tip if the patron felt the waitstaff did a poor job. As a waitress, I certainly didn't expect a good tip if I knew my service, for whatever reason, was bad. Thoughts?





Thanks for the post,  I live just off of  Hiway  6 about 100 miles north of Houston ; now I Know a place NOT to eat at.

Flag REteach May 3, 2012 12:28 PM EDT

Even rotten wait staff have to pay taxes on tips they don't receive.  I think we should get rid of tips and should just have the cost as part of the meal.  

Flag Ironhold May 3, 2012 2:12 PM EDT

Can we say "kidnapping"?


If I was a cop, that's what I'd consider charging the restaraunt staff with.

Flag Fodaoson May 3, 2012 7:45 PM EDT

Attempting to leave a restaurant without paying the bill is shoplifting and a suspected shop lifter can be detained,  

Flag Ironhold May 3, 2012 11:09 PM EDT

May 3, 2012 -- 7:45PM, Fodaoson wrote:


Attempting to leave a restaurant without paying the bill is shoplifting and a suspected shop lifter can be detained,  




There's a difference between that and "we object to paying a tip because we feel the service was poor."

Flag Ebon May 4, 2012 3:41 AM EDT

May 3, 2012 -- 2:12PM, Ironhold wrote:

Can we say "kidnapping"?


If I was a cop, that's what I'd consider charging the restaraunt staff with.



IIRC, the victim has to be moved to constitute a charge of kidnapping. Keeping the victim in one place against their will would seem more likely to be a charge of "false imprisonment".

Flag costrel May 4, 2012 7:13 AM EDT

May 3, 2012 -- 12:28PM, REteach wrote:

Even rotten wait staff have to pay taxes on tips they don't receive.  I think we should get rid of tips and should just have the cost as part of the meal.  


I agree. Get rid of tips and pay servers at least minimum wage. None of this pay servers two and a half dollars an hour and expect them to make the rest up with tips. When I lived in Japan, there was no such thing as tipping, and the service was always excellent, no matter where I ate. 

Flag Girlchristian May 4, 2012 12:03 PM EDT

May 4, 2012 -- 7:13AM, costrel wrote:


May 3, 2012 -- 12:28PM, REteach wrote:

Even rotten wait staff have to pay taxes on tips they don't receive.  I think we should get rid of tips and should just have the cost as part of the meal.  


I agree. Get rid of tips and pay servers at least minimum wage. None of this pay servers two and a half dollars an hour and expect them to make the rest up with tips. When I lived in Japan, there was no such thing as tipping, and the service was always excellent, no matter where I ate. 





As a former waiter, there were many nights where I made WAY more than minimum wage because of tips. I wouldn't agree with doing away with tips and just going to minimum wage.

Flag REteach May 7, 2012 7:59 PM EDT

You should not have been paid the minimum wage. They should have figured in a tip into the cost of the meal. 

Flag arielg May 7, 2012 8:08 PM EDT

What has be done away with is the mandatory part of tipping. A good waiter will always get good tips.  It is the ones who are not good and expect a tip anyway, that irritates people.

Flag shmuelgoldstein May 8, 2012 4:18 AM EDT

May 3, 2012 -- 8:44AM, Girlchristian wrote:

www.click2houston.com/news/Family-says-r...


...  But Marks said when they questioned it the workers wouldn't let her or her friends leave; she claims they locked the door ...



If this is true, it sounds like they are guilty of kidnapping.


Much more serious than a question about a bill.


................


Ah, read the other posts. OK, then, false imprisonment.

Flag Swim4fun May 10, 2012 3:34 AM EDT

May 3, 2012 -- 8:44AM, Girlchristian wrote:

www.click2houston.com/news/Family-says-r...


Jasmine Marks said she was trying to enjoy dinner recently with several friends at La Fisherman, located at 1935 Highway 6 South. She said the service was less than stellar; the wait staff was rude, their drinks didn't get refilled and they didn't receive their entire order.


When the bill came, Marks said there was a problem. The restaurant added an automatic 17 percent gratuity because their party had more than five people in it, but Marks didn't feel like the staff earned the full tip so she asked to speak to a manager.


The gratuity policy was clearly marked on the restaurant's menus. But Marks said when they questioned it the workers wouldn't let her or her friends leave; she claims they locked the door and called the police.

While as someone that has waited tables, I completely understand the automatic gratuity policy on larger policies, I don't agree with the fact that tip is part of the bill and refusing to pay a tip or a 17% tip is the same as refusing to pay one's bill. Every restaurant I ever worked at had the automatic tip policy, but would remove the tip if the patron felt the waitstaff did a poor job. As a waitress, I certainly didn't expect a good tip if I knew my service, for whatever reason, was bad. Thoughts?



I agree that satisfied service deserves a good tip and poor service does not.

Flag Merope May 18, 2012 12:34 PM EDT

This thread was moved from the Hot Topics Zone.

Flag Estacia May 31, 2012 5:35 AM EDT

Some things in life need to be "let go" this is one of them.The staff should of let this one slide due to "bad" service.

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