People have all sort of reasons for being rude. Some are just jerks. Some have underlying problem. Anyone who works in the "customer service" world would do well to develop understanding towards those who are rude. What counts, imo, is how much support The Boss gives to His/Her workers in such stressful situations. In today's cut throat, social darwinistic world, The Boss is as bad as the customer. Maybe not in retail sales, but there's no reason to believe the permanent workers aren't under a lot of stress from The Boss on a highly competitive Big Business Day like "Black Friday." Why DO they call it "Black," anyway?
I heard it's because it's the day that retailers finally get into the "black" for the year...running in the "red" up to that point. Don't know if that's true...or maybe it used to be true at one time?
“Let go of your attachment to being right, and suddenly your mind is more open. You’re able to benefit from the unique viewpoints of others, without being crippled by your own judgment.” Ralph Marston
People have all sort of reasons for being rude. Some are just jerks. Some have underlying problem. Anyone who works in the "customer service" world would do well to develop understanding towards those who are rude. What counts, imo, is how much support The Boss gives to His/Her workers in such stressful situations. In today's cut throat, social darwinistic world, The Boss is as bad as the customer. Maybe not in retail sales, but there's no reason to believe the permanent workers aren't under a lot of stress from The Boss on a highly competitive Big Business Day like "Black Friday." Why DO they call it "Black," anyway?
I work in retail -- or, at least the grocery side of a big retail outlet. But, on Black Friday, my shift did not begin until 11 a.m. -- so all the fun was over by the time I got there.
Oh, darn.
Groceries are probably not a big item on Black Friday.
I work in retail -- or, at least the grocery side of a big retail outlet. But, on Black Friday, my shift did not begin until 11 a.m. -- so all the fun was over by the time I got there.
Might be a national holiday or an "event" for those who don't have to work. Pity those who have to work with the mobs of rude people at the Shop Fests. Probably better to have to work in a hospital on Black Friday.
I don't know. For four years, I worked retail during the holiday season and I LOVED working on Black Friday. There was always a couple rude folks, but for the most part people were friendly and having fun.
I'm sure there are some people who can handle it. Might depend, to some extent, on the sales person age, whether they have children to tend to once they get home, how long they've been on the job and how exhausted they already are before the hour of Black Friday hits. Most people I meet who worked as retail sales persons say it was the worst. And I imagine it is as a permanent position.
The two most stressful jobs, today, are telemarketing and retail sales jobs; call center work, too, all jobs where the person has lots of pressure and little-to-no control or input on how their work is to be done. That's one of the stressors that leads to heart disease.
You might be right. I did it as a part-time gig while working full-time and taking classes. Didn't bother me. Although, now, I waitress as a part-time gig, work full-time, and take classes full-time. Rude people don't usually get to me, I try to figure there is something going on in their life that I don't know about.
At one time, several years ago, I was working at Sbux part-time (not during the holidays) and this woman came through the drive-thru and was so ridiculously rude it was amazing. She came in the store to then gripe some more about something, but during the process I found out she was on her way to a funeral for a 5-year old boy, her nephew, I believe. She wasn't rude just to be rude, the staff just took the brunt of her grief in that moment.
"No matter how dark the moment, love and hope are always possible." George Chakiris
“For those who believe, no proof is necessary. For those who don't believe, no proof is possible.” Stuart Chase
Might be a national holiday or an "event" for those who don't have to work. Pity those who have to work with the mobs of rude people at the Shop Fests. Probably better to have to work in a hospital on Black Friday.
I don't know. For four years, I worked retail during the holiday season and I LOVED working on Black Friday. There was always a couple rude folks, but for the most part people were friendly and having fun.
I'm sure there are some people who can handle it. Might depend, to some extent, on the sales person age, whether they have children to tend to once they get home, how long they've been on the job and how exhausted they already are before the hour of Black Friday hits. Most people I meet who worked as retail sales persons say it was the worst. And I imagine it is as a permanent position.
The two most stressful jobs, today, are telemarketing and retail sales jobs; call center work, too, all jobs where the person has lots of pressure and little-to-no control or input on how their work is to be done. That's one of the stressors that leads to heart disease.
Thirty years ago I loved the day after Thanksgiving in a high-end department store. The store, Rich's, was part of Federated, along with Bloomie's, Filene's, Lazarus. Then Macy bought Federated and the downward spiral ensued. I left just before that happened. I loved my customers and I loved true selling--not clerking. Belk, a Charlotte group, is making great strides in Atlanta and I wish them well; I worked for a small Belk store for 5 years. My last years there were in Infants and Toddlers and the grandparents loved our Baby Dior and Baby Polo. Service is still important at Belk, although now they must compete with the likes of Kohl, etc. Some think they are buying a designer label at places such as Kohl's--design yes, quality no.
My younger daughter, who will be 41 Thursday, and I were talking by phone tonight--she from southern California. We both buy quality, have clothes dry-cleaned and never buy fads.
Might be a national holiday or an "event" for those who don't have to work. Pity those who have to work with the mobs of rude people at the Shop Fests. Probably better to have to work in a hospital on Black Friday.
I don't know. For four years, I worked retail during the holiday season and I LOVED working on Black Friday. There was always a couple rude folks, but for the most part people were friendly and having fun.
I'm sure there are some people who can handle it. Might depend, to some extent, on the sales person age, whether they have children to tend to once they get home, how long they've been on the job and how exhausted they already are before the hour of Black Friday hits. Most people I meet who worked as retail sales persons say it was the worst. And I imagine it is as a permanent position.
The two most stressful jobs, today, are telemarketing and retail sales jobs; call center work, too, all jobs where the person has lots of pressure and little-to-no control or input on how their work is to be done. That's one of the stressors that leads to heart disease.
With my fixed income, we do not do much Christmas shopping,period.
I do not miss it at all, it's a hassle whether it's on Black Friday or any other time up to Christmas Day. If I do any shopping it's when most folks are at work.
For those who have faith, no explanation is neccessary. For those who have no faith, no explanation is possible.
St. Thomas Aquinas
If one turns his ear from hearing the Law, even his prayer is an abomination. Proverbs 28:9
Might be a national holiday or an "event" for those who don't have to work. Pity those who have to work with the mobs of rude people at the Shop Fests. Probably better to have to work in a hospital on Black Friday.
I don't know. For four years, I worked retail during the holiday season and I LOVED working on Black Friday. There was always a couple rude folks, but for the most part people were friendly and having fun.
"No matter how dark the moment, love and hope are always possible." George Chakiris
“For those who believe, no proof is necessary. For those who don't believe, no proof is possible.” Stuart Chase
