People have all sort of reasons for being rude. Some are just jerks. Some have underlying problem. Anyone who works in the "customer service" world would do well to develop understanding towards those who are rude. What counts, imo, is how much support The Boss gives to His/Her workers in such stressful situations. In today's cut throat, social darwinistic world, The Boss is as bad as the customer. Maybe not in retail sales, but there's no reason to believe the permanent workers aren't under a lot of stress from The Boss on a highly competitive Big Business Day like "Black Friday." Why DO they call it "Black," anyway?
I heard it's because it's the day that retailers finally get into the "black" for the year...running in the "red" up to that point. Don't know if that's true...or maybe it used to be true at one time?
Our need to learn should always outweigh our need to be right
It is the mark of an educated mind to be able to entertain a thought without accepting it.
Don't be afraid to be open-minded. Your brain isn't going to fall out.