It is a cliche, but a truism, that God gave us two ears and only one mouth so we should listen twice as much as we speak. Listening is a skill that we are often not taught or practice. Listening effectively requires more than hearing just the words being said, but involves the feelings and motivations behind what was being said.
Listening is perhaps the single most important element in successful relationships. Listening effectively means being open to hearing what is said without judgment or blame.